FAQs

Q: What if I have not received my order?
A: If you have tracking number, you can check it out through Track My Order. If not, please feel free to Contact Us for an updated on the status of your order.

 
Q: How can I pay for my order?
A: We accept the following payment cards: Visa, MasterCard, AE, Apple Pay, Google Pay, Bank Transfer, FPS and Octopus.
Please click here for Payment Methods.

 
Q: Is it safe to order online?
A: You can rest assured that shopping with our website is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

 
Q: What should I do if I receive an incorrect or faulty item?
A: We are sorry to hear that you have received an incorrect or faulty item. Please send us a message through Contact Us with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

 
Q: Can I make changes to my order?
A: Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order.

 

Q: What is the shelf life of our candles, diffusers or essentials oils?
A: The shelf life of our candles or diffusers will not exceed six months to a year. We recommend storing the products in a cool, dry, dark place. 
If the product does start to age, you may notice discoloration, and/or a rancid smell. If this occurs, we would recommend NOT to continue to use.